Privacy Policy

Spark-X Last updated: June 2026 

At Spark-X, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and safeguard the information you provide when using our website, contacting us, requesting a quote, opening a trade account or buying from us.

1. Who We Are

Spark-X is a UK supplier and wholesaler of EV charging products and related accessories.

If you have any questions about how your data is handled, you can contact us:

Email: sophia.devanney@spark-x.co.uk
Phone: 0141 290 0840
Address: [Insert business address]

2. Information We Collect

When you use our website or services, we may collect:

  • Personal details such as your name, email address, phone number and business address
  • Company or trade account information
  • Enquiry, quote and order details
  • Payment, invoice and delivery information
  • Technical information such as IP address, browser type and device information
  • Website usage data, including how visitors interact with our website

3. How We Use Your Information

  • We use your information to:
  • Respond to enquiries and quote requests
  • Process orders, payments and deliveries
  • Manage customer and trade account relationships
  • Provide customer support
  • Send relevant product or service updates where permitted
  • Improve our website, products and customer experience
  • Monitor website performance using analytics tools
  • Comply with legal, tax and accounting obligations
  • Protect our website, business and customers from fraud or misuse

4. Legal Basis for Processing

We process personal data under the following lawful bases:

  • Contract – to provide quotes, process orders and supply products
  • Legal obligation – to meet tax, accounting and regulatory requirements
  • Legitimate interests – to run and improve our business, respond to customers and protect our systems
  • Consent – where required, such as for certain marketing communications or optional cookies

5. Website Analytics and Cookies

Our website may use cookies and analytics tools, such as Google Analytics, to understand how visitors use the site and to improve performance.

Cookies may also be used to support website functionality, measure marketing activity and improve the user experience. Non-essential cookies, such as analytics or advertising cookies, should only be used where you have given consent through our cookie banner or cookie settings.

You can manage or delete cookies through your browser settings at any time.

6. Sharing Your Information

We may share your information with trusted third parties where necessary, including:

  • Payment providers
  • Delivery and courier companies
  • Website hosting and IT providers
  • Accountants and professional advisers
  • Analytics, marketing and advertising platforms
  • Legal or regulatory authorities where required

We do not sell your personal data to third parties.

7. Data Retention

We only keep personal data for as long as necessary for the purpose it was collected.

Customer, order and invoice records may typically be kept for up to 6 years to meet UK tax and accounting requirements. Enquiry and marketing data may be kept for a shorter period or until you ask us to remove it.

8. Data Security

We use reasonable technical and organisational measures to protect your personal information, including secure website hosting, restricted access and appropriate data handling procedures.

However, no online system can be guaranteed to be completely secure.

9. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Ask us to correct inaccurate information
  • Ask us to delete your data where legally possible
  • Object to certain types of processing
  • Withdraw consent for marketing or optional cookies
  • Request a copy of your data

To exercise your rights, please contact us using the details above.

You also have the right to complain to the Information Commissioner’s Office at www.ico.org.uk.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date.